Engagement Survey Resources

Engagement Champion Resources

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Timeline

2018 Timeline

Engagement Champion Training Presentation

Powerpoint

Click to download

WebEx Recording

Watch Recording
Toolkit Supplies
Overview of Role and Process

The Role of an Engagement Champion

Engagement Champions serve as both an ambassador and coach for their teams to support the annual team member engagement survey. Engagement Champions help encourage their team members to participate in the engagement survey to share their voice so leaders can better understand and support the needs of their teams.


Engagement Champions utilize a variety of communication tools to send reminders to team members to share their voice. All tools are easy to use and located on this website. The Engagement Champion also serves as a resource to answer team member questions and/or concerns about the survey.


To help drive participation, the champion also tracks their unit or department participation rates. When we have high participation and more team members share their voice, we can better support the needs of our team members.


Who should be an Engagement Champion?

The ideal Engagement Champion will be someone who is trusted and respected by their peers – an emerging leader. This person must also be reliable and in a position to add some different responsibilities to their role for several weeks.


Preferably someone who has taken the survey in the past, believes in the value of the engagement activities, and can speak to the value of the process. This person needs to be able to motivate and encourage others to take the survey!


Who should have an Engagement Champion?

Ideally, every shift of every unit should have one Engagement Champion. If an Engagement Champion is not available for a shift or a unit, the manager/supervisor of that unit will be responsible for communicating about the Engagement Survey activity.


Training Requirements

How will teammates know who their Engagement Champion is?

Each Engagement Champion will be required to notify their unit at a staff meeting and/or in huddles of their role and what they can expect.


Responsibilities

Before the survey

During the survey

After the survey

Engagement Flyers

IU Health Engagement Flyer

Click to download

Riley Children’s Health Engagement Flyer

Click to download
Key Terminology

This is a list of Key Terminology

Customer - Consider patients, families, visitors, physicians, vendors, residents, community, volunteers, and internal customers.


Team Members - Consider the people you directly work with on a daily basis.


The person I report to - Consider the leader you report to directly.


Work Unit/Department - Consider the team members you work with on a regular basis, usually reporting up throught the same leadership team.


Organization - Consider the individual business unit you report up through. (Note: This may be different than the physical location of where you work. You may report up through System Services, but physically work at IU Health Methodist Hospital. In this example, please select System Services).


Senior Leaders - Consider the president and vice presidents of the entity/business unit your department falls under (For example, if your department/Cost Center rolls under IU Health Arnett Hospital, you would answer the “Sr. Leader” questions about the executive or senior team of IU Health Arnett Hospital).

Frequently Asked Questions (and Answers)

Under Construction

Checking Response Rates

These are the steps for checking response rates

  1. Press Ganey
    • Username for Team Members: ResponseTM@IUHealth.org
    • Username for Providers: ResponseP@IUHealth.org
    • Password for both groups: 'password'
  2. Click Response Rates
  3. Overall and Direct Hierarchy: The first column lists each report group as well as Overall, which includes all parties to whom the survey was sent.

    To view more specific report groups within a report group, click the triangle to expand that area.
  4. Invited and Respondents: These are the individuals to whom the survey was sent and by whom a survey was completed.
  5. Response Rate: This is the percentage of employees who responded out of the total number who were invited.
  6. Export Current View: This function in the upper-right exports the current report to a CSV file format. Please note that if certain departments are collapsed, that is exactly how they will display in the excel document.

  7. Note: In this same area there is a link to print or save the results to a PDF.

    Results are updated every 15 minutes, so you can check back often, but beware - it can be addictive!

Optional Ideas

These are things that can be provided by an Engagement Champion and/or Department Leadership